SHIPPING AND RETURNS

Shipping policy

It is very important for us to make sure that your order arrives as soon as possible and without complications, that is why all our shipments are made by trusted parcel services (such as FedEx, UPS and DHL).

 

  • At the time of payment you can choose if you want standard shipping or priority shipping, and likewise, estimate the shipping cost.

 

  • Once your package is shipped, an email with the tracking number will be sent to the given email address so you can track it.

 

  • FOR INTERNATIONAL SHIPMENTS (outside of Mexico), Keep in mind that although the parcel companies we work with do everything that is in their hands to conduct customs clearance in most countries, it exists the possibility that the regulations and laws of your country require you to pay import taxes and other related fees upon receipt of your package. Armesania is not responsible for such charges. It is responsibility of the buyer to comply with the relevant procedure to claim their package from the customs offices if necessary.

Returns and cancellation policy

  • RETURNS: Once your order has shipped, you will NOT be able to request a product exchange or return the merchandise for a refund. All sales in this store are final, so we beg you that if you have questions or if you need more information about a product, contact us at info@armesania.com before purchasing a product, we will be glad assist you.
     

  • CANCELLATIONS: If you wish to cancel your purchase, contact us as soon as possible at info@armesania.com to request a refund before your item is sent. However, if the order has already shipped, you will NOT be able to cancel your purchase nor request a refund.
     

  • We charge a 15% administrative fee for ALL cancellations that we will subtract form the total refund. If you successfully cancelled your order, a refund will be made to the same payment method used for the purchase. 
     

  • If you think there is something wrong with the product you received, please contact us at info@armesania.com providing your name, order number and date of purchase to assist you.

Armesania. From the hands of our artisans to yours

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